Privacy Policy

This Privacy Policy explains how ZOOM GROUP E-COMMERCE LTD, operating the My Nighty brand (“My Nighty”, “we”, “us”, or “our”), collects, uses, shares, and protects personal information when you visit, use, or make a purchase from https://mynighty.co/ (the “Site”).

For the purposes of applicable data protection law, ZOOM GROUP E-COMMERCE LTD is the data controller responsible for the personal information described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

When you place or attempt to place an order, we may collect information including:

• Products purchased or viewed
• Order number and order history
• Billing and shipping details
• Payment status
• Refund and return information
• Delivery and tracking information

Payment card information is generally processed by our authorised payment service providers rather than directly by us.

Device and Usage Information

When you browse our Site, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Time zone
• Pages and products viewed
• Referring websites
• Approximate location derived from technical information
• Dates and times of visits
• Interactions with the Site

Customer Communications

If you contact us, we may collect information contained in your:

• Emails
• Customer-support requests
• Reviews
• Feedback
• Returns or refund requests
• Other communications with us

2. Cookies and Similar Technologies

Our Site may use cookies and similar technologies such as pixels, tags, scripts, and local storage.

These technologies may be used to:

• Keep the Site functioning correctly.
• Remember preferences and shopping-cart information.
• Improve website performance.
• Understand how visitors interact with the Site.
• Prevent fraud and improve security.
• Measure marketing performance.
• Provide advertising where applicable.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.

You can manage available cookie choices through our cookie consent tools and your browser settings.

Blocking certain cookies may affect some features of the Site.

3. How We Use Personal Information

We may use your personal information to:

Process Orders

This includes:

• Processing and managing purchases.
• Confirming orders.
• Arranging payment processing.
• Preparing and shipping orders.
• Providing tracking information.
• Processing returns and refunds.
• Providing customer support.

Operate and Improve Our Business

We may use information to:

• Maintain and improve our Site.
• Understand how customers use our services.
• Troubleshoot technical issues.
• Develop and improve products and services.
• Maintain business and accounting records.

Security and Fraud Prevention

We may process information to:

• Verify transactions.
• Detect suspicious activity.
• Prevent fraud.
• Protect customer accounts.
• Protect our Site, business, and customers.

Marketing and Advertising

Subject to applicable law and your choices, we may use information to:

• Send marketing communications.
• Measure advertising performance.
• Show relevant advertising.
• Understand the effectiveness of marketing campaigns.

You can unsubscribe from marketing emails using the unsubscribe option contained in the communication or by contacting us.

4. Lawful Bases for Processing

Where the UK GDPR or similar data protection laws apply, we rely on an appropriate lawful basis for processing personal information.

Depending on the circumstances, these may include:

Contract – when processing is necessary to take your order, process your payment, deliver products, handle returns, or provide requested customer service.

Legal Obligation – when we need to retain or process information to comply with accounting, tax, regulatory, or other legal obligations.

Legitimate Interests – where necessary for legitimate business purposes, such as preventing fraud, protecting our services, improving our business, or responding to customers, provided those interests are not overridden by your rights.

Consent – where we ask for your permission, including for certain marketing activities, advertising technologies, or cookies where consent is required.

Where processing relies on consent, you may withdraw your consent at any time.

5. How We Share Personal Information

We may share personal information with organisations that help us operate our business, including:

Shopify

Our online store is powered by Shopify. Shopify may process personal information in connection with providing its ecommerce services.

You can learn more through Shopify's Privacy Policy.

Payment Providers

Payment information may be processed by payment gateways, banks, card networks, PayPal, digital-wallet providers, or other payment providers available during checkout.

Shipping and Fulfilment Providers

We may provide necessary information such as your name, address, telephone number, email address, and order details to suppliers, fulfilment partners, postal services, and couriers to deliver your order.

Analytics and Advertising Providers

Where enabled, and subject to applicable consent requirements, we may share or collect information through analytics, advertising, and marketing platforms to understand website activity and measure or provide advertising.

Professional and Technical Service Providers

Information may also be shared where necessary with providers such as:

• Website and technology providers
• Cloud and data-storage providers
• Customer-support providers
• Accountants
• Legal advisers
• Fraud-prevention providers
• Other professional advisers

We only share information where reasonably necessary for legitimate business purposes or where otherwise permitted or required by law.

6. Legal Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from courts, regulators, or government authorities.
• Establish, exercise, or defend legal claims.
• Investigate suspected fraud or unlawful activity.
• Protect our rights, customers, business, or property.

7. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps required by applicable data protection law. Depending on the destination and circumstances, these may include recognised adequacy arrangements or appropriate contractual safeguards.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services and satisfying legal, accounting, tax, dispute-resolution, and regulatory requirements.

Certain order and transaction records may need to be retained for several years to meet UK legal and accounting obligations.

For example, UK government guidance generally requires limited companies to retain certain company and accounting records for 6 years from the end of the relevant financial year, subject to exceptions. GOV.UK guidance

When information is no longer reasonably required, we will delete, anonymise, or otherwise securely dispose of it where appropriate.

9. Your Data Protection Rights

Depending on where you live and the circumstances, you may have rights regarding your personal information.

Under UK data protection law, these may include the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Request restriction of processing.
• Object to certain processing.
• Request transfer of eligible personal information.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.

These rights are not absolute and may depend on the reason we process your information.

The ICO confirms that UK privacy notices should explain rights including access, rectification, erasure, restriction, objection, and data portability. ICO guidance

To exercise a privacy right, contact:

support@mynighty.co

We may need to verify your identity before completing certain requests.

10. Marketing Communications

You can opt out of receiving promotional emails from us at any time by:

• Clicking the unsubscribe link included in an applicable marketing email; or
• Contacting support@mynighty.co.

Opting out of marketing does not prevent us from sending necessary transactional communications relating to orders, payments, deliveries, returns, security, or customer-service requests.

11. Targeted Advertising

Where permitted and subject to applicable consent requirements, we may work with advertising and analytics providers to understand marketing performance or provide advertising based on interactions with our Site.

You can manage applicable advertising and cookie preferences through our available consent controls and the settings provided by relevant platforms.

Advertising-related cookies and tracking technologies may require consent under UK privacy rules. ICO cookie guidance

12. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

13. Children's Privacy

Our Site is intended for use by individuals capable of making online purchases and is not designed to collect personal information directly from children.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.

14. Third-Party Websites

Our Site may contain links to websites operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Complaints

If you have concerns about how we process your personal information, please contact us first at:

support@mynighty.co

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or another competent data protection authority.

More information is available from the Information Commissioner's Office.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal obligations, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

17. Contact Us

For questions, requests, or concerns relating to privacy or personal information, contact:

My Nighty
Operated by ZOOM GROUP E-COMMERCE LTD

Company Number: 17014036
Registered Office: Office 842, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Email: support@mynighty.co
Phone: +44 7830 741064
Website: https://mynighty.co/